What is Your Return Policy ?
A custom made Jewel is a unique piece of artwork. It has no resale value to anyone other than the customer. For this reason, I cannot accept returns. This policy is standard for unique, custom work in the jewelry trade.
However, If you feel that the Cameo is not a good likeness. In the first 7 days after receipt then you may return the cameo for re-carving at no expense to yourself. Please contact Portrait Cameos first before sending as we will pay your shipping costs.
I cannot accept a cancellation before I have delivered the finished cameo. Photographs do not adequately show the full detail of a carving and a portrait cameo really must be viewed ‘in person’ to fully judge the quality and likeness.
If I am asked to change the expression of a person, say from open mouth to closed lips or from sad to happy then I must be given additional photos that show the person with this look. These photos will give me the chance to accurately portray the altered expression. I can offer this guarantee as I stand by the quality of my work.
Portrait Cameos are unique pieces of art. I do make every effort to ensure that a portrait cameo is a great likeness of the subject. Please check the Photographs of the finished cameo carefully before sending final payment. If I am asked to carve two or more cameos of the same photograph, I cannot guarantee that they will be identical.
I do not create these portraits with a machine. They are all hand carved, so duplicate portraits will be very similar but not exact copies of each other.
If your order is delivered damaged, it is your responsibility to contact the shipper. Important: save all packing materials. Failure to do so can cause the shipper to deny your claim.
What is Your Guarantee ?
After the initial 7 day period, the following guarantee applies.
A Cameo should not break with normal usage. However, the gemstone itself is not guaranteed against loss or damage. I suggest ensuring the piece for its full replacement value. I would be happy to replace a missing or broken cameo stone. This would, however, be charged as a new order.
In the event of a failure of the metal setting, that has not been caused by damage from an external force I will carry out any repairs free of charge. If any metal parts have been damaged due to being hit or dropped then I would have to charge for any repair.
Please contact me in advance of sending the piece to me. I will verify the cause of the failure and if satisfied the piece will delivered free of charge.
Do you protect my Privacy ?
I take your privacy seriously and that is why I will never share any confidential information that you give me, including your e.mail address or phone number with anyone outside of Portrait Cameos for any reason.
Orders for famous people may well need an enhanced degree of confidentiality. I am often asked to sign non disclosure agreements for these situations.
Do You Deliver Worldwide ?
My customers come from all over the world. Most of my work goes to the United States, the Middle East, Europe, Hong Kong, Australia, and New Zealand.
I can probably deliver to your country, wherever you are. I now accept cryptocurrency such as Bitcoin, litecoin etc. This can make sending funds easier and cheaper for many countries.
I will provide a quote for delivery and Customs may charge duty and tax when you import your portrait cameo jewel.
I now accept cryptocurrencies such as Bitcoin, Litecoin, Bitcoin Cash, Ethereum, Dash, Monero, Z Cash, Ripple, and many others. This can make sending funds easier and cheaper for many countries. Especially where the local banking system is expensive.
I do not want my cameo story shared online
No problem at all. Many of my cameo portrait jewels are not displayed on my website. I only show cameos with the approval of their owners.
A sympathy cameo that marks the passing of a ‘loved one’ is a very personal gift. The cameo may mark a very painful loss. My policy is to not show these gifts online. However, sometimes the owner asks me to share their cameo and their story. I show some of these on my site but I do not show full names to protect privacy.
Please share my story
I am happy to show your cameo online if you request me to. I will also share the story behind your cameo jewel. I am always so thankful when I am asked to share photos, reviews, and feedback from a customer.
How to care for your Cameo
Your Cameo has been carved from a tough and durable gemstone. With normal use and care your Cameo should last many years and could well become an heirloom that is passed through the generations.
Your Cameo is set in a frame that protects the sides and edges of the stone from damage. Please be aware that any stone can break, or chip, if dropped onto a hard surface, or hit with a hard object.
For this reason, I recommend that the Cameo is insured as soon as possible, as I cannot cover this sort of damage.
How do I clean my Cameo Jewel ?
Your Cameo can be cleaned at any time. The easiest method is to immerse the Cameo in a warm solution of detergent and water. Soak the stone for a while and then clean with a soft toothbrush, to remove any ingrained dirt.
The special satin finish on the cameo stone can be restored by gently rubbing the surface with a clean ink eraser. Finish by rinsing the piece in warm water and gently pat dry with a paper towel.
I advise you to take the Cameo to a professional Jeweler every few years. They will check the piece for any wear that may need attention and they will be able to clean the piece professionally for you.
Cameo stones cannot take the heat of a soldering torch, but they are safe in the Ultrasonic cleaner and can be cleaned with a steam cleaner.