What is Your Return Policy ?
A custom made Jewel is a unique piece of artwork. It has no resale value to anyone other than the customer. For this reason, I cannot accept returns. This policy is standard for unique, custom work in the jewelry trade.
However, If you feel that the Cameo is not a good likeness. In the first 7 days after receipt then you may return the cameo for re-carving at no expense to yourself. Please contact Portrait Cameos first before sending as we will pay your shipping costs.
I cannot accept a cancellation before I have delivered the finished cameo. Photographs do not adequately show the full detail of a carving and a portrait cameo really must be viewed ‘in person’ to fully judge the quality and likeness.
If I am asked to change the expression of a person, say from open mouth to closed lips or from sad to happy then I must be given additional photos that show the person with this look. These photos will give me the chance to accurately portray the altered expression. I can offer this guarantee as I stand by the quality of my work.
Portrait Cameos are unique pieces of art. I do make every effort to ensure that a portrait cameo is a great likeness of the subject. Please check the Photographs of the finished cameo carefully before sending final payment. If I am asked to carve two or more cameos of the same photograph, I cannot guarantee that they will be identical.
I do not create these portraits with a machine. They are all hand carved, so duplicate portraits will be very similar but not exact copies of each other.
If your order is delivered damaged, it is your responsibility to contact the shipper. Important: save all packing materials. Failure to do so can cause the shipper to deny your claim.