Guarantee for Life from Portrait cameos
My guarantee and a lifetime of support
If you feel that the Cameo is not a good likeness in the first 7 days of receipt then you may return the cameo for re-carving. Please contact me first before sending as I will pay your shipping costs.
I cannot accept cancellation before I have delivered the finished cameo. Photographs do not adequately show the full detail of a carving and a portrait cameo really must be viewed ‘in person’ to fully judge the quality and likeness. If I am asked to change the expression of a person, say from open mouth to closed lips or from sad to happy then I must be given additional photos that show the person with this look. These photos will give me the chance to accurately portray the altered expression. I can offer this guarantee as I stand by the quality of my work.
Portrait Cameos are unique pieces of art. I do make every effort to ensure that a portrait cameo is a great likeness of the subject. Please check the Photographs of the finished cameo carefully before sending final payment. If I am asked to carve two or more cameos of the same photograph, I cannot guarantee that they will be identical. I do not create these portraits with a machine. They are all hand-carved, so duplicate portraits will be very similar but not exact copies of each other.
If your order is delivered damaged, it is your responsibility to contact the shipper. Important: save all packing materials. Failure to do so can cause the shipper to deny your claim.
After the initial 7 day period, the following guarantee applies.
A Cameo should not break with normal usage. However, the gemstone itself is not guaranteed against loss or damage. I suggest insuring the piece for its full replacement value. I would be happy to replace a missing or broken cameo stone. This would, however, be charged as a new order.
In the event of a failure of the metal setting, that has not been caused by damage from an external force I will carry out any repairs free of charge. If any metal parts have been damaged due to being hit or dropped then I would have to charge for any repair.
Please contact me in advance of sending the piece to me. I will verify the cause of the failure and if satisfied the piece will be delivered free of charge.