I searched for months trying to find a jeweler who could carve my family crest onto stone for my sons' ring. Everyone else only had the ability to etch into gold or other metals.
Finally, I found Gareth at Portrait Cameos. And what a find. He proved to have all the skills and professionalism that I was looking for. Not to mention the customer service he afforded me. He understood how important the ring was to my family and to me.
The quality of the ring when completed was beyond what I expected. I thought that maybe carving was a lost art form. My son is in the Navy and I did not know his ring size and this being a surprise for him, I guessed at his ring size.
It was a bit large so I took it to a local jeweler here in L.A. to have it downsized. What a mistake. He ended up cracking the stone, and even tried to hand it to us hoping we would not notice the crack. The guy was a complete liar and con man.
I called Gareth and explained what had happened to the ring. I asked if he could remake the ring. He said no problem and he would do it for only the cost of the stone. Gareth not only re-carved a new stone but also made a brand new ring with more gold at his expense.
This was something that he had no responsibility to do at all. It was my fault for choosing to go to this so-called jeweler to have the ring downsized. When I received the new ring, it was perfect!
Let me tell you, This guy really cares about his customers. I plan on having another ring made soon and Portrait Cameos is the go-to jeweler for me. If you need an honest, professional person to handle your jewelry; use Gareth Eckley.